Here, we will walk you through how to remove your Secure Shipping System, which keeps the robotic arm safe during transit. Important:  please ensure you are paired to Wi-Fi before removal!  Click here for help on pairing. Note that it is mandatory to remove the Secure Shipping System before use. Please keep the 5 (or 4) screws and plastic cover in the event you’d like to return your Nimble device or send it back for repairs. The screws will need to be re-inserted for shipping and we will not be able to accept your return without them.

Step 1: Keep your Nimble app open on the "Secure Shipping System Removal" screen. Gently place your device on its backside so the orange screws and plate are exposed and facing you.

Step 2: All you need are your hands - no need for tools.  Gently unscrew the top 2 screws by using your fingers to twist counterclockwise.  Never pull or push the screws, because that may damage Nimble’s robotics system. You should unscrew until they fall out naturally.

Step 3:  Remove orange flat cover to reveal bottom 2 screws.  You may have a 5th center screw on yours that secures the flat cover; go ahead and remove that as well.

Step 4:  Repeat step 3 with the bottom 2 screws, taking care to never pull or push the screws.

Step 5:   Once all 4 or 5 screws are out, place Nimble on its correct side, on the legs.  

Step 6:  Press the red Paint Button (center); let go when all operating buttons flash.  Your Nimble’s mobile phone light may blink blue while it checks that your Secure Shipping System was correctly removed and performs system updates.

Step 7:  Once successfully updated, your Nimble device will show a solid white Power Button (left), and a solid white Capsule Button (right) - in Capsule Ready state.  This means that you’re ready for your first practice manicure! Click the "My Nimble is ready to go!" button in the app to continue.